Tenants Info

Our Commitment to You

Welcome to Alexander & Co. the agent dedicated to your housing needs. We pride ourselves on communication and commitment throughout the whole letting process.

We are regulated by the National Association of Estate Agents (NAEA), Association of Residential Letting Agents (ARLA) & National Approved Lettings Scheme (NALS), Safeagent designate and appointed with Propertymark which gives you the piece of mind that at all times you are dealing with a professional Agent.

After you register with us we keep in close contact with you keeping you up to date as and when suitable new properties are available. We provide full property particulars including internal photographs, floorplans and room dimensions. Providing you with this information enables us to match your needs more precisely eliminating wasted viewings.

Alexander & Co would like to provide a clear and concise guide to the fees that may become payable during a tenancy that you may enter in to. We believe that it is important for all parties to understand these before making a decision to view or apply for a property.

Acceptance of any offer or application will be subject to referencing, immigration checks and signing of the appropriate agreement / contract. You will be asked to complete an application form and provide supporting evidence subject to circumstances to include but not limited to photographic identification and proof of address. A member of staff will be able to discuss your individual circumstances and the resulting requirements.

Holding Deposit:
One week’s rent. This is to reserve a property. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing). A Landlord may opt not to take a Holding Deposit in order to keep the property on the market and assess all potential tenancies during the referencing process.

Damage Deposit / Security Deposit (per tenancy. Rent under £50,000 per year):
The equivalent of five weeks’ rent. The covers damages or defaults on the part of the tenant
during the tenancy.

Unpaid Rent:
Default fee for late payment of rent chargeable from 14 days arrears calculated on the interest
at 3% above Bank of England base rate on the late payment of rent for each day that the
payment is outstanding.

Lost Key(s) or other Security Devices:
Tenants are liable to the actual cost of replacing any lost key(s) or other security devices(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord and/or any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hours (inc. VAT) for the time taken replacing lost key(s) or other security devices(s).

Variation of Contract (Tenant’s Request):
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request):
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instruction, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request):
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The tenant’s liabilities toward utilities including but not limited to gas, electricity, water and council tax remain unchanged up to the start date of the replacement tenancy.

Should you have any queries regarding the information above, please ask a member of staff, call
the office on 01603 66 33 66 or email admin@alexanderestateagents.co.uk